Support

SUPPORT PACKAGES FOR EZI SOLUTION SYSTEMS

Making Your Business Easier

Free Support is provided by E-mail with a target response of 24 hours to all customers who have purchased a license key. Free Support is also provided for customers evaluating software. For the fastest response contact on phone call +233-576051548 or +233-595624770 (Ghana Reseller)

Ezi Solution Systems is pleased to offer Emergency Support for customers that have purchased Ezi Solution POS, Retail Man POS, Restaurant Software or Ezi Accounting software.

Emergency Support:

Small payment may be required on emergency support

• Paid for investigation of one incident or support issue

• Recovery from system problems by analysis of data files and entire systems (may require use of FTP server).

• Recovery from system problems by direct access to the target computer – will require VNC or similar connectivity.

• Telephone support through Skype (Internet based Telephony).

• Interactive support with AnyDesk or LogMeIn.